Guest
Information

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Check in & departure times

Check in is usually between 17:00 & 19:00 and we ask that guests vacate their rooms by 11:00 on day of departure. If you are arriving outside these times, please text or email 24hrs before. 

It is difficult to allow an earlier check in or later check out due to the additional time we need to air and clean the rooms due to current COVID 19 procedures.

We are strictly non-smoking in both house and grounds. There is a chapel outside the villa where we recommend you smoke.

Parking

Secure, guaranteed parking is available in the town centre for €5 per night. When you book, please tell us if you'd like to reserve a space. It is a beautiful 5-10 minute walk through the picturesque ancient village centre to Villa le Ortensie.

Luggage transfer

Our driver is available to transfer large suitcases between 17:00 - 19:00 and again from 09:00 - 11:00 for check out. Please ensure to tell us in advance if you need help with your luggage.

Deposits

We don't take a deposit but ask that you tell us as soon as possible if you need to cancel or change your booking.

Cancellation policy

If the booking is cancelled less that 7 days before arrival then a charge equal to the full amount will be made but we will offer to move your booking to a future date. We strongly advise that you have travel insurance to cover you if you need to cancel

Please click below for our COVID 19 terms:

Minimum stay

We recommend a minimum stay of 2/3 nights at Villa le Ortensie in order to fully unwind and enjoy your visit to our charming, relaxed guesthouse and Lake Como. If you'd like to stay longer we offer a discount for 4 nights or more. There is so much to see and explore on and around Lake Como; take your time to soak up all the beauty, the culture, the scenery!

During the high season there is a 3 night minimum stay in all our rooms. It is sometimes possible to book a 2 night stay in low season. 

High season: Easter, July, August & September

Low Season: April, May, June, October

Exclusive use

To book the entire house (sleeps 16 in total; 14 adults, 2 children), please email for reservation options to:

info@villaleortensie.com

Whole house bookings are perfect for group walks, hikers, bikers, yogis, artists or family members. When a wedding is taking place nearby, why not hire out the whole house for your guests? Whole house bookings can be made at any time of year. Christmas and New Year is particularly wonderful on Lake Como with light shows, Christmas festivals, fireworks and outdoor markets to explore.

How to pay

You need a credit card to secure your booking via our secure online payment facility. We are happy to accept Debit Card, Visa or Mastercard for payment. Payment is collected on departure; we are also happy to take a bank transfer by BACS or cash. We do not take Diners or American Express. 

The nearest cash points are in Torno or Nesso. There are no cash points in Molina.

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