Check in and departure times:
Check in is usually between 17.00 & 19.00 and we ask that guests vacate their rooms by 11:00 on day of departure. If you are arriving outside these times, please text or email 24hrs before. email@example.com +39 345 092 7999
We can’t allow an earlier check in or later check out due to the additional time we need to air and clean the rooms due to current COVID 19 procedures.
We are non-smoking in both house and grounds.
Parking: Secure, guaranteed parking is available in the town centre for €5 per night. When you book, please tell us if you’d like to reserve a space. It is a beautiful 5-10 minute walk through the picturesque ancient village centre to Villa le Ortensie.
Luggage transfer: Our driver is available to transfer large suitcases between 17:00 – 19:00 and again from 09:00 – 11:00 for check out. Please ensure you tell us in advance if you need help with your luggage. +39 345 092 7999
Deposits: We don’t take a deposit but ask that you tell us as soon as possible if you need to cancel or change your booking.
Cancellation policy: If the booking is cancelled less than 14 days before arrival then a charge equal to the first night of the stay will be made. Alternative dates can be arranged.
If the booking is cancelled less than 7 days before arrival then a charge equal to the full booking amount will be made but we will offer to move your booking to a future date. We strongly advise that you have travel insurance to cover you if you need to cancel. Please see below for our COVID19 terms.
COVID 19: As per government guidelines, please do not travel to us if you or any of your party has COVID 19 symptoms or if you’ve been told to self-isolate. If this is the case and you need to cancel your booking please let us know ASAP. We will offer to move your stay to another date.
If you develop COVID 19 symptoms whilst you are here, please let us know immediately. As per government guidelines, you will be required to leave the B&B and return home. We will refund the remainder of your stay, minus any expenses we have already incurred for food, drinks etc.
If we have a case of COVID19 at the property we will shut the room for 72 hours.
If you have to self-isolate within 14 days of leaving the B&B, please let us know immediately.
If we have to cancel your booking because we have to self-isolate or because we have had a case of COVID19 at the B&B, we will refund your deposit and try and find you suitable alternative accommodation locally.
Minimum Stay: We recommend a minimum stay of 2 nights at Villa le Ortensie in order to fully unwind and enjoy your visit to our charming, relaxed guesthouse and Lake Como. If you’d like to stay longer we offer a further discount for 4 nights or more. There is so much to see and explore on Lake Como, take your time to soak up all the beauty!
During the high season there is a 3 night minimum stay in our Superior Deluxe and Elegance rooms. A 2 night minimum in our Classic and Triple rooms.
High Season: Easter, July, August and September
Low Season: April, May, June, October
Exclusive use: To book the entire house (sleeps 16 in total), please email Caroline for reservations and options firstname.lastname@example.org Whole house bookings are perfect for groups of walkers, hikers, bikers, yogis, artists or family members. Whole house bookings can be made at any time of year. Christmas and New Year is particularly wonderful on Lake Como with light shows, Christmas festivals, fireworks and outdoor markets to explore.
How to pay:
We need a credit card to secure your booking via our secure online payment facility. We are happy to accept Debit Card, Visa or Mastercard for payment. We do not take Diners or American Express.
For secure online payment click on our BOOK NOW button.
The nearest cash points are in Torno or Nesso. There are no cash points in Molina.