COVID-19 Information - updated for 2021
Covid-19 Guest Information - (Correct at time of writing: Feb 2021)
Welcome to Villa le Ortensie – We know you are keen to get out of the house and have a break from the normal routine! We can't wait to welcome guests back in 2021. We will keep this page updated as, and when, the situation improves but for now, please read below for some peace of mind before your visit.
If you’ve stayed before you may notice we need to do things slightly differently at the moment. Our aim is to make you feel as welcome as before, while keeping you, the other guests and ourselves happy and healthy.
*Please ring the bell on arrival, step back and wait outside to be greeted. We will give you a non-contact temperature check before you enter.
*Use the hand sanitizer at the front door when entering the building.
*Our staff will wear masks at check-in. Also, when they serve breakfast and any drinks or food. There is hand sanitizer in the dining room as well.
*Please maintain a 2metre distance between you and others where possible. Please take extra care not to pass on the stairs, we have socially distanced our tables.
*Room refreshes may be suspended during your stay; we’ve left cleaning wipes in your room if you need them. If you require any additional items, please fill in the form in your room and leave it in the dining room. For stays longer than 3 nights, we will change linens and towels.
*Breakfast will be tailored to your needs instead of a buffet; please complete the breakfast form online or in your room and leave it in the dining room by 9pm.
*We may ask you to choose a time slot for breakfast to ensure we meet distancing guidelines.
*On the day of check out, we must air the room for 1hour before entering. Check out is at 11am; please leave on time to allow us to do this and the deep clean before the next guests.
*We always cleaned to very high standard, however we are taking even more care now with a deep clean after every guest check-out.
*We will check your temperature before you leave. This is a government requirement for track and trace.
*If you develop COVID-19 symptoms whilst you're with us, government guidelines require that you return home immediately. We will refund for any unused nights minus any expenses we've incurred for food.
*If you develop COVID-19 symptoms after you leave, please let us know.
We are located in a remote, peaceful village, surrounded by nature and beauty. We offer a restful, quiet retreat-like bubble in which to relax, unwind and enjoy the views and mountain air away from the crowds of the city and the hustle of the tourists spots. We have extended our minimum stay to 3 nights in 2021 to minimise movement of people whilst maximising guests experience. We are determined to ensure our guests have the proper rest and relaxation they crave after months of uncertainties caused by the global pandemic.